EVERYTHING YOU NEED TO KNOW
Frequently asked questions
Got a question? We might already have the answer. Our FAQs cover the details to help make your stay a little easier.
Still can’t find what you’re looking for? Send us a quick message, our Hosts are here to help.
Check-in & stay
Check-in: 3:00 PM
Check-out: 11:00 AM
A valid form of photo identification, such as a passport or driver’s licence, is required at check-in. You’ll also need a valid credit or debit card for payment and the security deposit.
Early check-in is subject to availability. Please contact our Front Desk team on the day of your arrival to check if your room is ready.
Late check-out is subject to availability and and may incur an additional fee. Please speak with our Front Desk team on the day of check-out to check availability and applicable charges.
No. The primary guest named on the reservation must be present at check-in and provide a valid form of ID.
Absolutely. Arriving before 3:00 PM? We’re happy to store your luggage while you wait for your room to be ready.
Checking out but not quite ready to say goodbye to Melbourne? We can hold onto your bags for a little longer. Just let one of our Hosts know.
Guests must be 18 or older to book and check in. Guests under 18 cannot check in or stay at the hotel alone and must be accompanied by a parent or legal guardian.
The hotel entrance at 18 Timothy Lane is locked from midnight. Simply use the intercom to contact our Front Desk team and we’ll let you into the building and up to Reception on Level 6. Our Reception operates 24/7, so we’re here to assist you whenever you arrive.
Yes. Simply visit Reception and our Hosts can assist with extending your stay, subject to availability. You can also make a new booking through the IHG® One Rewards app or the voco Melbourne Central website.
Yes, cots are available on request. If you’d like one ready when you arrive, please contact our Front Desk team ahead of your stay so we can have it arranged for you.
Yes, voco Melbourne Central is wheelchair accessible, with step-free access from the hotel entrance and lifts providing access throughout the hotel.
Rooms
All guest rooms at voco Melbourne Central are stocked with Amatus premium hand, body and hair care products. Made with botanical ingredients and bespoke scents, the range is designed to hydrate and nourish, while being suitable for all skin and hair types, including sensitive skin.
For the best city views, choose a room on a higher floor or select a room type that specifically mentions city views. The higher you go, the more Melbourne you’ll see.
No, we don’t provide bottled water in guest rooms as part of our commitment to treading more lightly.
We encourage you to bring your own refillable bottle or pick up a reusable glass bottle on Level 6 and refill it at our water station.
Complimentary coffee capsules and Tea Drop sachets are available in all guest rooms.
To help reduce waste, additional amenities such as dental kits, shaving kits, vanity kits and other bathroom essentials are available on request.
Robes and slippers aren’t placed in guest rooms but are available on request. Simply reach out to our Hosts and we’ll be happy to arrange them for you.
Yes, interconnecting rooms are available for selected room combinations:
- King Premium City View Room + King Premium Room
- King Premium City View High Floor + King Premium Room High Floor
- King Premium City View Room + Twin Premium Room
- King Premium City View High Floor + Twin Premium High Floor
To request an interconnecting room, book the two eligible room types and contact our Reservations team to request connecting rooms. Please note that connecting rooms are subject to availability.
Contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514.
Yes, a rollaway bed is available for $75 per night in selected room types only:
- 1 King Bed Premium
- 2 Single Beds Premium
- 1 King Bed Premium High Floor
- 2 Single Beds Premium High Floor
Yes, all guest rooms feature Smart TVs with over 1,000 complimentary movies and TV shows, 24/7 news and 50+ live sports options. You can also cast from your own device, check your bill or even check out directly from your TV.
Yes, all guest rooms are equipped with a fridge, coffee machine and kettle.
Yes. Laundry service is available Monday to Saturday. Please contact Reception to request a laundry bag and form. Once completed, let Reception know when your laundry is ready for collection.
Service schedule
- Before 9:00 AM: Same-day return by 8:00 PM
- After 9:00 AM: Return on the next service day after 8:00 PM
- Sundays & public holidays: No laundry service
Yes, the 1 King Bed Standard Accessible is our only accessible room type, featuring generous open space, floor-to-ceiling city views and wheelchair-friendly amenities.
The accessible bathroom includes a roll-in shower, grab rails, a lowered sink and accessible storage with lower cupboards
Yes. Smoking and vaping are strictly prohibited in all guest rooms, as well as indoor and outdoor public areas of the hotel.
A cleaning fee applies if this policy is not followed to cover deep cleaning and restoration. If smoking activates the fire alarm system, additional charges may apply for emergency response and disruption.
Pets are not permitted at the hotel, restaurant or in guest rooms. Service animals are welcome, provided the appropriate documentation can be presented upon request.
Booking & payments
Yes. A $100 per night security deposit is required at check-in and can be paid by credit or debit card.
The deposit covers any incidental charges or additional costs incurred during your stay, such as damage or other charges not included in your room rate. If there are no outstanding charges, the deposit will be released after check-out. The time it takes for the funds to become available again may vary depending on your bank or card provider.
Cancellation terms vary depending on the rate booked.
- Non-refundable rates: Cannot be cancelled or refunded.
- Flexible rates: Can be cancelled for a full refund up until 6:00 PM (local hotel time) the day before your check-in date.
- Late cancellations: Cancelling after 6:00 PM the day before check-in, or failing to arrive, will result in a charge of one night per room to your credit card or other guaranteed payment method. Taxes may apply.
- Early departure: If you do not contact the hotel or arrive before the check-out time after the first night of your reservation, the remaining nights of your reservation will be cancelled.
We recommend checking your booking confirmation email for the specific cancellation terms that apply to your reservation.
We accept American Express, Visa, Mastercard, Diners Club, Carte Blanche, JCB and China UnionPay.
Yes. voco Melbourne Central is a cashless hotel, so all payments must be made by card.
Changes to your booking are subject to the rate conditions and availability. Please check your booking confirmation email for the deadline to make changes. Non-refundable bookings cannot be modified or changed.
For eligible bookings, you can make changes through the IHG® One Rewards app or by logging into your IHG account online. Alternatively, contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514 for assistance.
Yes. To earn IHG® One Rewards points, you’ll need to be an IHG® One Rewards member and book through the IHG website or voco Melbourne Central website.
You can also earn an additional 500 points per night by opting out of housekeeping for the night through the IHG® Green Stay program.
Offers & packages
View our current hotel offers and packages here.
Choose the offer you’d like to book on our Offers page, enter your stay dates and check availability. You’ll then be directed to the IHG website to complete your booking.
Yes, you can earn IHG®One Rewards points when booking eligible hotel offers and packages.
No. Each hotel package has the listed inclusions and cannot be substituted for other items. Unused package inclusions are also non-refundable.
Yes. The best way to gift a hotel package experience is with one of our hotel gift vouchers. Once purchased, contact our Reservations team to redeem the voucher towards your selected package.
Contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514 for assistance.
Getting here & parking
The hotel entrance is at 18 Timothy Lane, accessible by foot only. Check-in and reception are located on Level 6.
Yes, limited valet parking is available at 374 Lonsdale Street for $70 per car, per night. Contact our team at hosts@melbourne.vocohotels.com ahead of your stay to ensure availability.
Upon arrival, please call the number displayed at the bottom of the ramp, and our team will open the gates for you.
If you’re arriving by car and using valet parking, set your destination to 374 Lonsdale Street and follow the ramp beneath the voco signage. Once you arrive, simply call the number displayed at the gates and our team will assist you from there.
There are several parking facilities close to the hotel, including:
- Melbourne Central Shopping Centre
- Wilson Parking, 312 Lonsdale Street
- Wilson Parking, 300 La Trobe Street
Parking rates are set by each facility and may vary. For further parking options, our team is happy to help.
Yes, voco Melbourne Central is located in the Free Tram Zone.
We don’t offer a private chauffeur or airport pick-up service. Taxis and rideshare services are available from Melbourne Airport, or take the SkyBus to Southern Cross and connect with a tram through the Free Tram Zone to the hotel.
Yes. From Flinders Street Station, take a tram towards Melbourne Central and get off at Melbourne Central Station / Elizabeth Street.
From Southern Cross Station, take a tram towards Bourke Street Mall and get off at Bourke Street Mall / Elizabeth Street. Both stops are just a few minutes’ walk from the hotel.
Hotel amenities & facilities
Our rooftop pool is open from 7am – 10pm, while the gym is open from 6am – 11pm.
Fancy a workout after hours? Just swing by reception and we’ll sort you out.
Yes, children are welcome to use the pool. However, young children must be accompanied and supervised by a parent or guardian at all times.
We don’t have lockers or dedicated changing facilities available. However, towels are provided on Level 7 for pool use, and our toilets are available for guests to change.
Our rooftop pool is located on Level 7, just past Blacksmith Bar.
The gym and water station are both located on Level 6, right by Reception.
Yes, fast, free Wi-Fi is available throughout the hotel for all guests staying with us.
Food & drink
Yes. Blacksmith Bar & Grill is located on Level 7 of voco Melbourne Central, serving breakfast daily and lunch and dinner from Tuesday – Saturday.
Yes. Blacksmith Bar is tucked away on Level 7 and is open daily for coffee, drinks and bar snacks. Join us for Happy Hour daily from 4:00 PM–7:00 PM.
Yes, room service is available 24 hours a day. Serving breakfast, lunch and dinner, plus a limited menu during after-hours dining.
Choose a rate that includes breakfast when booking your stay. If you decide to add breakfast later, contact our team at hosts@melbourne.vocohotels.com at least 24 hours before your stay to enjoy a better rate, or simply ask our team when you check in.
Decided on the day? No worries. Walk-ins are welcome for $40 per person.
Our premium buffet breakfast serves up all the morning favourites, from hot classics and continental favourites to fresh pastries, fruit and more. Enjoy:
- Hot buffet with sausages, bacon and more
- Continental buffet with cheeses, cereals and more
- Cooked-to-order eggs
- Freshly baked pastries and breads, including croissants and muffins
- A wide range of gluten-free and lactose-free options
- Fresh fruits and salads
- Juices, teas and a self-serve coffee station
- One complimentary barista-made coffee
$32 per person — when booked at least 24 hours before your stay
$40 per person — walk-in breakfast
Monday – Friday: 6:30 AM – 10:30 AM
Saturday & Sunday: 7:00 AM – 11:00 AM
Breakfast hours may vary during public holidays.
Yes, everyone is welcome to dine at Blacksmith Bar & Grill. Simply walk-in or make a reservation here.
Yes, non-hotel guests can enjoy our buffet breakfast by walking in or book here for $40 per person.
Meetings & Conferences
Our event spaces can cater to both small gatherings and larger celebrations. Make an enquiry to our team here to discuss the best option for your guest numbers.
Yes. Event spaces and guest rooms can be booked together for added convenience. Simply mention in your enquiry that you’d like to include accommodation as well, and our Events Team will be able to provide a bespoke quotation.
Our Day Delegate Packages are available as full day or half day options, priced per person.
Full Day Delegate Package includes:
- Arrival tea and coffee
- Morning and afternoon tea
- Lunch
- Notepads and pens
- Standard AV including screen, HDMI cable and WiFi
- Whiteboard, flipchart and clicker, subject to availability
Half Day Delegate Package includes:
- Arrival tea and coffee
- Choice of morning or afternoon tea
- Lunch
- Notepads and pens
- Standard AV including screen, HDMI cable and WiFi
- Whiteboard, flipchart and clicker, subject to availability
Every meeting is a little different, so we recommend speaking with our Meetings & Events team to find the best package for your plans and receive a tailored quote.
We offer a range of catering options for meetings and conferences, from arrival coffee and morning tea to lunch and afternoon bites. Download our Conference & Events Catering Kit to explore the menus, or submit an enquiry and our Events team can recommend the best options for your event.
We recommend getting in touch as early as possible, especially if you have a particular date or meeting space in mind. Submit an enquiry to our Events team and we can check availability, discuss your requirements and help you find the right space for your plans.
Social & private dining events
Our Blacksmith Restaurant is available for exclusive use of up to 280 people, inclusive of the Rooftop Terrace for a canape reception.
Minimum spend requirements may apply depending on the event size, date and preferred space requested. Our events team will provide a tailored proposal.
Yes. Event spaces and guest rooms can be booked together for added convenience. Simply mention in your enquiry that you’d like to include accommodation as well, and our Events Team will be able to provide a bespoke quotation.
Yes. Simply choose the menu package that suits your event, then select your preferred menu items from the options available within that package. You can also add canapé packages and/or choose from a variety of grazing tables for something extra.
Not planning a seated, plated meal? Keep things a little more relaxed and social with just the canapé packages and a selection of grazing tables.
For drinks, choose from three beverage packages, The Finch, The Owl or The Flamingo, available for two to five hours. Alternatively, beverages can be charged on consumption.
We recommend booking as early as possible, particularly for larger events and festive periods, to secure your preferred date and space.
Still have a question?
The hosts reply within one business day.